FAQ

I haven't received the reservation notification email?

You can select the payment method on the reservation screen of this site. If you are using credit card advance payment, payment will be made in advance using a credit card arranged by "JTB Book & Pay". Also, please note that depending on the plan, you may not be able to select a payment method.
Is Friday considered a weekday? Is it treated as the day before a holiday?

Friday is basically treated as a weekday. Please check the pricing as it varies depending on the season.
Can I use a credit card?

Basically, our hotel is an inn, and like any restaurant that has obtained permission from the public health center, we do not allow guests to bring their own food. (Please contact us in advance if the beverage is not available at our facility) We do not allow cooler boxes to be brought in unless the purpose is to bring in beverages.
Can I pay in advance by credit card from the website?

You can select the payment method on the reservation screen of this site. If you are using credit card advance payment, payment will be made in advance using a credit card arranged by "JTB Book & Pay". Also, please note that depending on the plan, you may not be able to select a payment method.
I would like to bring my pet with me.

Basically, our hotel is an inn, and like any restaurant that has obtained permission from the public health center, we do not allow guests to bring their own food. (Please contact us in advance if the beverage is not available at our facility) We do not allow cooler boxes to be brought in unless the purpose is to bring in beverages.
When does the cancellation fee start?

You can select the payment method on the reservation screen of this site. If you are using credit card advance payment, payment will be made in advance using a credit card arranged by "JTB Book & Pay". Also, please note that depending on the plan, you may not be able to select a payment method.
Is the bath a hot spring? If so, please tell me the quality of the spring water.

Friday is basically treated as a weekday. Please check the pricing as it varies depending on the season.
What kind of bath is an open-air bath by the sea?

You can select the payment method on the reservation screen of this site. If you are using credit card advance payment, payment will be made in advance using a credit card arranged by "JTB Book & Pay". Also, please note that depending on the plan, you may not be able to select a payment method.
When and where can I reserve a private open-air bath?

You can select the payment method on the reservation screen of this site. If you are using credit card advance payment, payment will be made in advance using a credit card arranged by "JTB Book & Pay". Also, please note that depending on the plan, you may not be able to select a payment method.
Can I bring in drinks and coolers?

Basically, our hotel is an inn, and like any restaurant that has obtained permission from the public health center, we do not allow guests to bring their own food. (Please contact us in advance if the beverage is not available at our facility) We do not allow cooler boxes to be brought in unless the purpose is to bring in beverages.